Some recent emails and letters from past clients.
From: Dan
Sent: Thursday, 1 October 2009 12:12 PM
To: Helen Fuge
Subject: Belated thank you
Hi Helen
I know this is long overdue, but thank you for the great job you did with my Trans Mongolian and Russian trip in June/July, and getting my visas on short notice. All went well and ran smoothly and I got the Belarus visa in Moscow with no problems.
All your partners over there were very efficient and helpful, and I am recommending you to all my friends so you may get more business from Brisbane. In Mongolia I ran into two other satisfied customers of yours. I can't recall their names (maybe Hamish) but one was a Chinese doctor from Brisbane. They were singing your praises as well.
Thanks again
Dan
From: Terry
Sent: Friday, 25 September 2009 3:29 PM
To: Helen Fuge
Subject: thanks helen!
This email is
about the remote BAM route.
From: Michel
Sent: Friday, 25 September 2009 8:16 AM
To: Helen Fuge
Subject: Back in Melbourne
From:
Sherryl
Sent:
Wednesday, 19 August 2009 10:55 AM
To: Helen Fuge
Subject:
Thanks for a great trip
Hello Helen,
I want to thank you for the considerable help you gave us in organising our trip on the Trans-Siberian railway recently. Our trip went very smoothly and we had a great time. We loved the train trips and it was very helpful to have people met us at every station and to get us back on the train. Our homestays were a highlight of the trip too and a great way to get to know local people.
Many thanks
Sherryl and Patricia
From: karen
Sent: Wednesday, 19 September 2007 12:28
AM
Subject: Postcard from Russia
How do you respond to a marriage proposal after a few vodkas on the transiberian? Very carefully, when it is from a sizeable Russian and on the first night of a 3 day rail journey.
Although not as passionate in quite the same way as my large Siberian friend, the Muscovites and locals of St Petersburg spoke vigorously about their country, its history and its future. The Kremlin guide proud of his city's beautiful old buildings declared of Stalin's buildings that 'Russia had the stupidest communists in the world.' Although he viewed Stalin nonetheless to be a 'humble' criminal, given the simple Kremlin building he chose to reside in.
In St Petersburg our guide Sergei spoke with great emotion of his family's tragic losses from starvation during the city's siege in WW2. His grandmother dragging the body of his grandfather on a sled and burying him with her own hands, a task she was too sick to perform when her mother died soon after.
The fervent patriotism and pride of the Russians was evident too in the painstaking restoration and reconstruction of their stunning architecture. The unbelievable wonder of the Amber Room at Catherine's Palace, the landscaped gardens full of elaborate fountains and sculptures at Peter's Palace, and the soaring majesty of the Church of Our Saviour Cathedral in Moscow (a swimming pool during Stalin's time, and where I was inundated with holy water during a morning service), spoke of grandeur and wealth. A wealth which appeared, and we were told, belonged only to the very few, such as the mafia of St Petersburg in their Hummers, Mercedes and Ferraris. Obvious on the city streets not so much by their Italian suits but by the armed personal guards accompanying them.
Russian passion was also evident in their art, especially at the Fine Arts Museum in Moscow, their haunting music and their adoration of their literary greats, such as Pushkin. It is less evident in their customer service; the menu on the transiberian appeared comprehensive until you understood that most of the dishes had nyet hope of appearing on the table. The delicious still warm meat pastries bought from a Babushka on one of the many station stops, the culinary highlight of the rail trip.
The entire restaurant car full of Russians joining me in a stirring vodka toast to the Kylie Minogue and Nick Cave duet that was playing the funniest moment. The saddest moment undoubtedly was a couple of Russians predicting a revolution of some sort in the future, as the gap between the poor and wealthy widens. We were told that in some rural areas basic services such as electricity have now disappeared with kerosene lamps back in use.
From the passionate Russians, via the stylish Finns of Helsinki, now in the big exciting metropolis that is London.
K
xxx
...................................................................................
From Karen 14/09/2007
Hi Colin,
Second day here in St Petersburg - really enjoyed the drive out to the palaces - sensational, especially the Amber Room in Catherine's Palace.
My ePostcards to friends have already
elicited a couple of queries from people wanting to do the same
tour. (ePostcards follow - please excuse the typos. I am an
ex-journo but never done any travel writing so excuse the quality
also).
Only dramas I've had have been with the worry about the health and
safety of my uncle with some of his antics - the tour guides and
homestays have been great.
Hope all well with you and have a great weekend,
Karen
====================================
Beijing
Does a few glasses of Great Wall red wine help or hinder when using Chinese toilets in the middle of the night whilst the bogies are being changed on the train at the Mongolia border? The jury is out, although the second bottle was definitely better than the first shared with a couple from Perth in the restaurant car.
It was the night the bogies change went badly as it was 3 extra hours of whistle blowing, fiddling with the bogies and the train going back and forth before we finally crossed the border into Mongolia at Zamyn-Uud in the wee small hours.
We left behind the country where they talk like they're singing and write like they're painting. The Forbidden City in Beijing and the many treasures over 800 palaces held included beautiful scrolls, some as ancient as 260 AD.
Across the jam packed 12 lane road (that I talked my uncle out of an attempt at hurdling the barrier and jaywalking) where luxury European cars jostled with bicycles and the odd rickshaw, at Tiananmen Square everything was massive in scale. The surrounding buildings of Chairman Mao's Mausoleum, the Great Hall of the People, and the Monument to the People's Heroes made less of a political statement at night when lit up and filled by families strolling the warm, humid night and flying kites.
The stern faces of guards posted outside heavily secured government buildings contrasted with the smiling faces and young lovers embracing on the wide wide pavements. A dozen people astride plus the odd motorbike and car were accommodated on the pavements of the huge city blocks that took many minutes to walk.
Preparation for the Olympic Games next
year were visible everywhere including signs in shops to change
local behaviour (translation via a 3rd party):
"We're happy we line up"
"The colour and design go perfectly with your shape"
And a no no
"You are crazy."
The streets and the impressively clean and English signposted subway were filled with the young and the fashionable many of them able to speak English to some degree. However, when labouring up the steep path to the Great Wall at Simitai, it was a tiny, wizened 62 year old farmer who gently took my hand for the treacherous parts (that our guide had told us several tourists had plummeted off the side), and fanned me with an ornate fan - that naturally he tried to sell to me. Beijing was a beguiling mix of the new and young China with its rich cultural heritage, whilst also the showpiece of Mao. The old and bleak poor farming areas of China were visible from the train yesterday as were several kilometres of the Great Wall (but no rabbits). Today the vast, desolate plains of the Gobi Desert with the odd small group of camels, goats, sheep and ponies pass by the restaurant car window. I'm enjoying the local Mongolian Lager under a very serious bow and arrow set that decorates the wall of our restaurant car.
Siberia
How do you end up on the local TV news in Siberia? Walking along Lake Baikal, a huge inland lake holding 20% of the world's fresh water supply, an ACNT TV crew stopped to ask about our impressions of the area as tourist. I hope we were translated correctly and they edited out all my laughter at our tour guide's attempts at directing us. Not 100% comfortable about participating in a media without free speech. The transMongolian train disembarking at Irkutsk involved a lot of hugging and kissing of new friends. I hope the four actresses - an Austrian, Swede, Spaniard and Pom - travelling in the compartment next to ours, do visit Australia as discussed.
The Lake Baikal area in Siberia was virtually unscathed by Soviet architecture. The Listvyanka village was filled with traditional log houses, with carved and brightly painted window frames. The gardens filled with chrysamenthems, daisies, and dalias, and the bakeries chocker with the most divine pastries - banana, chocolate, cabbage, meat and fish. But little reminders of where we were popped up occassionally ... the soldier in combat gear with an automatic rifle slung casually over his shoulder who strolled into the guesthouse restaurant at lunch. And a fellow traveller who visited the parents of one of the local guides - gobsmacked to find they lived on a nearby military base with nuclear warheads.
Then it was 3 days on the famous trans-siberian train - number 9 - and here in Moscow .......
From:
Jill
Sent: Monday, 16 July
2007 5:23 PM
To: Colin Hood
Subject: RE: your
flights
Dear Colin
Many thanks for organising my flights with Asiana.
I had excellent service & comfortable seat to & from Seoul. Much
superior to the internal Russian flights which included an unplanned,
but thankfully short, trip in an M18 helicopter with the pilot smoking a
pipe as we flew between towering snowclad mountains in quite low cloud!
The whole trip was a great success as we steamed 3000miles north from
Sakalinski to the Arctic, with lots of landings on the Kuril Islands,
Commander Islands, Kamchatka Peninsular & Chukotska, with great
sightings of wildlife and flowers in taiga & on tundra.
Cheers
Jill
From: Margaret Flanagan
Sent: Monday, 3 July 2006 11:28 AM
To: Helen Fuge
Subject: RE: Flanagan: Trip
From: AnneMaree Ridley
Sent: Tuesday, 15 April 2003 2:30 AM
Subject: ST PETERSBURG
HI. QUICK NOTE TO SAY THE SERGI (DRIVER) AND TANYA (GUIDE)
WERE GREAT. VERY
THOROUGH AND INTERESTING.
ANNEMAREE
From: Gabrielle.Staugaitis
Sent: Monday, 18 November 2002 11:15 AM
Subject: Thanks
Hi Colin,
On behalf of Luke, Lina, Justin and myself I'm saying a huge thankyou for organising our trans-Mongolian trip. It was a fantastic journey. Everything went really smoothly. The only miniscule hiccup was when we got off the train in Ulaan Batar and couldn't find the person that was supposed to collect us. But after roving the platform for a while we hooked up with the only man left holding a placard and discovered that he was our driver (the name on his placcard was Briaskase, work that one out!).
The homestays were all good, with the outstanding one being at Listvyanka. The lady looking after us was really wonderful, warm and trusting and her cooking delicious. The train ride was surprisingly comfortable. Particularly the long trip from Irkutsk to Moscow. The train was quite new and kept immaculately clean. All the stops along the way gave us a chance to stretch our legs and fend off cabin-fever. Travelling in a group of four realy turned out well with sleeping arrangement on the train (we met a few people along the way who felt a little envious of our "private" cabin). All the info you provided for us was very accurate and therefore invaluable to our smooth journey. When we first considered this trip we were doubtful as to the economy of pre-arranging all our accomodation, train tickets etc. but as we were travelling and comparing notes with other travellers we realise that we got a fantastic deal and that knowing exactly where we were going to be staying and for how long eased a lot of potential stress. So thanks again for all your help, advice and professional service. We've been recommending you to anyone interested.
Regards
Gabrielle
PS. We caught a boat from Japan to China and met an American (Ted) who had
booked his train journey through you.
These following comments are interesting as they address several issues, Hotels we use, Winter Travel in Russia, crime/honesty in Russia and homestays (some people can consider this type of accommodation a negative).
From: Pat & Eileen the New Zealanders!
Sent: Tuesday, 9 July 2002 14:06
To: Helen
Subject: St Petersburg
Hi Helen,
Have just returned from UK so thought I'd let you
know that we had a great time in St Petersburg. The Hotel Oktyabrskya was excellent. It
has all been re furbished recently and everything was very good. The breakfast was
excellent, both in the amount and the choice. In fact we met a man who regularly goes to
St. P .on business and he said he now stays at this hotel as it is now of a better
standard than some of the 4 stars.I thought you may like to know it is highly recommended.
It is most convenient being at the bottom of the main street and near to all the buses,
trams and metro.
Many thanks and cheers,
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From the Dutch and Australians
Hi Colin,
Thank you for the opportunity to provide some
feedback. Inge and I had an excellent holiday with Russia being absolutely amazing. We are
heading back to Holland for two weeks in October for Inge's best friend's wedding, and we
are already saving for our next big trip - probably the year after next. Firstly, we were
most impressed with the professionalism and organisation of yourself and your company. A
lot needed to be done without the benefit of personal contact, and because of Inge's
residency application, we did not give you a lot of time in which to arrange everything
for us. Definitely a big thank you! Throughout the trip everything happened as it was
supposed to happen, in terms of our transfers, accommodation, flights and car. At the St
Petersburg end we were most impressed with our driver and our host. He was friendly and
engaging and gave us a potted tour on the early morning drive from Moscow station to our
homestay. He also contacted us during our stay to make sure everything was okay and to see
if there was anything that he could arrange for us. Our hostess was also very nice,
friendly and helpful. Overall, we loved the trip and would recommend Russia to anyone,
especially in the winter time. Your efforts helped to make this possible!
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From: Joseph the Canadian
Sent: Sunday, July 28, 2002 10:29 AM
To: colin
Subject: RE: re ukraina hotel
Hi Colin:
We are back home now. I just want to thank you for arranging an excellent trip. It exceeded our expectations by a substantial margin. We found Russia and the Golden Circle absolutely great. St. Petersburg is a delight and we had a great time. We had no problems at all and thoroughly enjoyed ourselves. Thanks again and I would recommend this trip to anyone.
Best regards,
Joe
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From: Harald. The expatriate working in Asia
Sent: Wednesday, July 24, 2002 11:02 AM
To: colin
Subject: RE: Trans Mongolian trip
Hi Colin
I've now received the packet with travel information for my Trans-Mongolian trip. I will
now apply for my Russian visa and arrange to pick up my first tickets in Beijing. Thanks a
lot for your assistance so far. It's nice to deal with a professional Travel Agent for a
change.
Harald